FAQ

Where do you ship to?

We currently ship within Canada only. International shipping is not available at this time.

2. How long will it take to receive my order?

• Processing Time: 1–2 business days (Monday to Friday)

• Transit Time: 3–6 business days after your order has been dispatched

Please note: Delivery times may vary slightly during holidays, peak seasons, or due to courier delays.

3. Do you offer free shipping?

Yes! We provide free standard shipping on all orders across Canada. No minimum spend required.

4. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package via our Track Your Order page.

5. Can I return my order?

Absolutely. You may return your order within 30 days of receiving it, provided the item is:

• Unused
• In original condition
• In its original packaging

For full details, please refer to our Return & Refund Policy.

6. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@maison-charlevoix.com with your order number and clear photos of the issue. We’ll send a replacement at no extra cost.

7. Can I cancel my order after placing it?

Unfortunately, once an order is placed, it cannot be canceled. Please review your cart and shipping details carefully before finalizing your purchase.

8. Do you offer exchanges?

We do not offer direct exchanges at this time. If you require a different item, please return the original (if eligible) and place a new order.

9. How do I contact customer support?

You can reach our support team via email at info@maison-charlevoix.com We’re here to help with any questions or concerns you may have.